Last updated: May 2026

Privacy Policy

Pawmoir ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit pawmoir.au or purchase our products.

1. Information We Collect

When you place an order or interact with our website, we may collect:

• Contact information: your name, email address, shipping address, and phone number.
• Order information: products purchased, engraving text, and transaction details.
• Fur collection details: your pet's name (if provided) and return shipping information for the fur collection kit.
• Technical data: IP address, browser type, device information, and browsing behaviour (via Shopify's standard analytics).

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfil your orders, including shipping and delivery.
• To send you the fur collection kit and track its return.
• To communicate with you about your order status, shipping updates, and customer service inquiries.
• To send marketing emails (only if you have opted in). You may unsubscribe at any time.
• To improve our website, products, and customer experience.
• To comply with legal obligations under Australian law.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only as necessary:

• Service providers: Shopify (our e-commerce platform), shipping carriers, and payment processors. These providers have their own privacy policies.
• Legal compliance: if required by law, court order, or government regulation.
• Business transfer: in the event of a merger, sale, or acquisition, your information may be transferred as a business asset.

4. Payment Processing

All payments are processed through Shopify Payments and PayPal. We do not store or have access to your full credit card details. Payment information is encrypted and handled in accordance with PCI-DSS standards.

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Remember items in your shopping cart.
• Understand how visitors use our website (via Shopify Analytics).
• Deliver relevant advertising (via Shopify's marketing pixels).

You can disable cookies in your browser settings, though this may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law. Order records are retained for a minimum of 7 years for tax and accounting purposes. Fur collection kit details and engraving text are retained as part of your order record.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct any inaccurate or outdated information.
• Complaint: lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
• Deletion: request deletion of your personal data, subject to legal retention requirements.

To exercise these rights, contact us at pawmoir@gmail.com. We will respond within 30 days.

8. International Users

If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia. By using our website, you consent to this transfer.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting to this page. We encourage you to review this policy periodically.

Questions? Contact us at pawmoir@gmail.com