Last updated: June 2026

Terms of Service

Welcome to Pawmoir. By accessing or using our website (pawmoir.au) and purchasing our products, you agree to these Terms of Service. Please read them carefully.

1. About Us

Pawmoir is a Sydney-based online studio handcrafting personalised fur keepsake lockets. Our products are designed and assembled in Sydney, Australia.

Contact: pawmoir@gmail.com

2. Products & Orders

Made to Order. Each Pawmoir locket is handcrafted to your selected colour and personalisation. By placing an order, you acknowledge that:

• Production begins after your order is confirmed and, where applicable, after we receive your returned fur sample.
• Handcrafting usually takes 5-7 business days after your fur sample arrives.
• Colours, leather grain, and finish may vary slightly because each piece is handmade and screens display colour differently.

Engraving. Pet name engraving is available when you choose the engraving variant. We recommend up to 12 English characters. Engraved text is permanent, so please double-check spelling before submitting.

Fur Collection. After ordering, we send you a fur collection kit with full instructions. Please return your fur using the kit instructions rather than mailing fur before you receive the kit. If you do not return fur within 90 days of receiving the kit, contact us so we can help decide whether to extend the window or ship the locket without fur insertion.

3. Pricing & Payment

• All prices are in Australian Dollars (AUD) and include GST where applicable.
• We reserve the right to change prices at any time. The price at checkout is the price you pay.
• Payment is processed securely through Shopify Payments or other payment methods shown at checkout. We do not store your full credit card details.

4. Shipping & Delivery

• We currently ship within Australia and New Zealand only.
• Standard shipping is free for Australian and New Zealand orders unless checkout states otherwise.
• Estimated delivery is 5-7 business days after dispatch, depending on your location and carrier conditions.
• Pawmoir is not responsible for delays caused by postal services, incorrect addresses, or events beyond our control.

5. Returns & Refunds

Because each Pawmoir locket is made to order and may contain your pet's fur, returns are handled carefully:

• Before production: If your order has not entered production, contact us as soon as possible and we will do our best to help.
• Faulty or damaged: If your locket arrives damaged or with a manufacturing defect, contact us within 7 days with photos. We will repair, replace, or refund at our discretion.
• Engraved items: Engraved items are final sale unless faulty.
• Fur-inserted items: Once your pet's fur has been placed inside, the item cannot be returned for hygiene and sentimental reasons unless it is faulty.

6. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Questions? Contact us at pawmoir@gmail.com