FAQ
FAQ — Common Questions
Who puts the fur inside? +
The buyer does, after the locket arrives. Pawmoir ships the locket empty and does not receive, handle, store, or insert customer fur. Learn what “self-filled” means.
Can the locket be an everyday keepsake or a remembrance? +
Yes. The empty locket can be a personal everyday keepsake or a remembrance; after delivery, you place your own pet's fur inside.
Can I use fur I already have? +
You may choose fur already collected from ordinary grooming, a brush, blanket, or clothing. Pawmoir does not receive or handle it.
Can I add engraving? +
Yes. Choose the With Engraving option on the product page and enter your pet's name. We recommend up to 12 English characters. Please check spelling before checkout.
Do I need to send fur to Pawmoir? +
No. Pawmoir ships the locket empty. After delivery, you place your own pet's fur inside; Pawmoir does not receive, handle, store, or insert customer fur.
When do I put the fur inside? +
After the empty locket arrives, you place your own pet's fur inside. Pawmoir does not receive or handle customer fur.
What if my order arrives damaged? +
Please contact us within 7 days with photos. Faulty or damaged items are handled under our warranty process and Australian Consumer Law protections.